Business Central Benefits

 When it comes to modernising ERP systems, the transition to a cloud-based solution like Dynamics 365 Business Central can be transformative. To showcase its impact, Forrester Consulting conducted an in-depth Total Economic Impact (TEI) study.

What the TEI study revealed

This study isn’t just about impressive stats (though there are plenty of those); it’s about helping businesses like yours understand the tangible value and ROI they can achieve by migrating to Business Central.

Based on customer interviews and surveys, the Forrester TEI study explored the tangible benefits of migrating to Business Central.

Let’s dive into the highlights and, most importantly, how these numbers could apply to you!

  • 265% ROI over three years

  • Payback in under six months

  • $45K/year saved on infrastructure and maintenance

  • 25+ hours/month saved in Finance

  • 20 hours/month saved in Operations

  • $600K+ in additional revenue generated thanks to real-time insights

Where do these key figures come from?

These figures were based on insights from interviews with real customers and a survey of 160 decision-makers who recently migrated to Dynamics 365 Business Central.

How do these numbers apply to you?

These numbers show the benefits of Business Central in terms of driving productivity, reducing costs, and unlocking growth. But what do they mean for you?

The beauty of this study lies in its adaptability. While the stats are based on a composite organisation (a mid-sized company with $15M in revenue and 150 employees), they offer a strong foundation for estimating potential ROI tailored to your unique business.

Discover your potential ROI for Business Central

Here’s how you can evaluate your potential benefits with Business Central:

  • Are you still relying on legacy systems like Dynamics NAV, GP, or on-prem Business Central?
  • Are manual processes slowing your team down? (Think about all those Excel reconciliations!)
  • Is your IT team stretched thin maintaining outdated infrastructure?

If any of this sounds familiar, Dynamics 365 Business Central might deliver significant savings by automating processes, reducing IT burdens, and enabling smarter decision-making.

The study revealed that customers saved hundreds of hours annually across finance, operations, and sales. These productivity gains translate into more efficient workflows, faster decision-making, and ultimately, a happier workforce.

Ask yourself:

  • How much time do your employees spend on repetitive tasks like reconciliations or reporting?
  • How much time do they spend on tracking time when working on projects?
  • What could they achieve if they had real-time data at their fingertips?

One of the most exciting findings was the boost in revenue from faster, smarter sales processes. Real-time access to customer and pricing data meant quicker proposals, improved close rates, and enhanced customer satisfaction.

Does your sales team struggle with delayed or incomplete information? If yes, the impact of migrating to Business Central could be game-changing.

Global CIO in Financial Services

“Before moving to Business Central, our customer data was scattered across multiple on-prem environments. Now, we can create and test new features quickly, unlocking growth opportunities.”

The measurable benefits of migrating to Business Central

  • Productivity gains in terms of hours saved per month.

  • Cost avoidance in terms of reduced third-party IT and legacy infrastructure expenses.

  • Improved sales efficiency, translating into closing more deals.

Manufacturing organisation

“If we’re not getting quotes or samples to customers quickly enough, we lose business. Business Central’s real-time capabilities have made all the difference.”

The intangible benefits of migrating to Business Central

Since not everything can be boiled down to numbers, Forrester also highlighted qualitative advantages such as:

  • Improved employee experience: A more intuitive user interface means less training and happier teams.

  • Customer satisfaction: Real-time insights allow for faster issue resolution, boosting loyalty.

  • Compatibility: Seamless integration with Microsoft productivity tools like Power BI and Excel adds even more value.

Finance Manager in the F&B industry

“With Business Central, our employees can quickly pull the information they need to get their work done faster. Not only are they more productive, but they’re also happier.”

Microsoft Dynamics 365 Business Central is an all-in-one, cloud-based ERP solution designed to streamline operations, boost productivity, and provide real-time insights for smarter decision-making. It empowers businesses to scale efficiently by integrating finance, operations, sales, and service into one seamless platform.

Ready to see the impact for yourself?

The results speak for themselves: higher productivity, lower costs, and new revenue opportunities. Whether you’re building a business case or exploring your options, Dynamics 365 Business Central is a solution that delivers measurable and meaningful value.